Frequently Asked Questions

Everything you need to know about shopping with E-Bike Market Place.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a return shipping label.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our specifications for the perfect fit.

Which payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your products ethically sourced?

Yes, we partner exclusively with manufacturers who adhere to strict fair labor practices and sustainable material sourcing to ensure high-quality, ethical fashion.

Can I track my package after it ships?

Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.